Inyova is the leading digital platform for investing with a sustainability impact. Through the Inyova platform, people can invest their money in companies that represent the causes they care about (like sustainability, gender equality, etc.) – without sacrificing returns along the way. Inyova stands for “invest in your values” and we’re on a mission to make impact investing mainstream.
Your role
As the Teamlead of Customer Success, you are a dedicated, customer-oriented leader with strong operational experience. You will lead appx. 3-5 colleagues to support the onboarding and customer care of our impact investors. Your strong background in Customer Success means that you are able to understand and help solve the needs of your team. At the same time, you are able to communicate clearly and effectively with senior management. In your role, you will:
- Lead Inyova’s customer success team, which includes finding ways to make processes more efficient and transparent as well as onboarding, growing and motivating the team.
- Act as the extended voice of our customers by bringing important customer insights to the rest of the organization.
- Ensure that we meet our very high service quality expectations and standards by making sure the team can provide the best service to our customers.
- You will also be an operational whiz who can help out in direct customer communications if and when needed – via video-call, chat and the phone.
- Establish a way to promote the value of the Inyova product and upsell services and products.
Your profile
As a Customer Success Lead at Inyova, you bring the following qualifications:
- Excited to spread the word about Inyova’s mission to mainstream impact investing. A personal interest in sustainability is a strong plus, experience in a financial services company is a plus..
- An excellent communicator with a strong customer-centric mindset. You are able to easily break down complex topics for our customers.
- Capable of analysing and optimising existing Customer Success workflows. You are data-driven and know how to set goals and KPIs for your department.
- Ability to inspire, lead and motivate a team of Customer Success managers.
- You love tech and innovation and are excited about the fast-paced start-up environment. Experience with digital products is a plus.
- Experienced in B2C customer success. Experience in low-touch CS is a plus.
- Experienced with CRM tools; Zendesk experience is a strong plus.
- Experienced with MS Excel or Google Sheets. SQL is a plus.
- Fully proficient in German and English. Swiss German and/or French would be a strong plus
What we offer
We offer a first-hand start-up experience with the opportunity to disrupt the financial world and make impact investing mainstream! You will be exposed to a wide range of challenging topics with high-intensity coaching from our founders and leadership team. Specifically:
- You will learn what it takes to build a customer success team for an innovative product and scale your team’s impact through technology.
- You will be able to learn from a team of world-class entrepreneurs who care deeply about sustainability.
- You will work in a fun and flexible environment with great and inspiring colleagues.
- You will work independently and take responsibility for the team from day 1, contributing your own ideas and opinions.
- You will get an attractive compensation package.
Formalities
Workload: 100% | Start date: ASAP | Location: Remote, Germany or Switzerland
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